}

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    FAQ

    What are the services and facilities offered?

    Fraser Residence Chengdu offers a full range of facilities and services for guests’ comfort and enjoyment. For a comprehensive list of our facilities, please click here.

    Are there fitness facilities provided?

    A fully equipped Gymnasium located on the 3rd floor opens 24/7, customized training lesson at reservation basis. In addition, there is a swimming pool, Kids playroom and dry & steam sauna.

    Is internet access provided?

    Complimentary high-speed internet access is available throughout the property.

    Where can I find the best rates?

    Our best rates are available at Fraser Residence Chengdu’s official website.

    You may also contact our Reservations Department at reservations.frchengdu@frasershospitality.com or at www.frasershospitality.com

    Room rates are subject to change at the management’s sole discretion. Our friendly Sales Manager will be delighted to discuss any special request or functions in detail.

    What is the check-in time?

    The check-in time is from 2:00pm onwards.

    What is the check-out time?

    The check-out time is at 12pm. Should you require a late check-out, kindly check with our Client Relations Supervisor.

    What time is breakfast served?

    Operation Time

    Breakfast:06:30am-10:00am (Working Day)

    07:00am-10:30am (Weekend & Public Holidays)

    What are the available dining options?

    Our all-day dining restaurant, which operates breakfast from 6:00 -10:30 in the weekday, 07:00-11:00 in the weekend and PH; operates lunch from 11:00 -14:00 in the weekday, 11:00-21:00 in the weekend and PH; operates dinner from 17:00 -21:00 in the weekday, 11:00-21:00 in the weekend and PH.

    Our all-day dining restaurant offers a range of choice, from Western to Chinese, and of course, traditional southeast Asia cuisine. 

    In-room dining service is also available for guests to dine in the comfort of their room via Room Service, which operates from 11:00 -14:30 & 17:00 -21:30 in the weekday, 11:00 - 21:30 in the weekend and PH.

    Are laundry services provided?

    Yes

    What are the type of beds provided?

    We have rooms with Super King Bed (200cm x 200cm), and Twin Bed (200cm x 100cm).

    Are baby cots and extra beds available?

    Complimentary baby cots are available upon request.

    Extra bed will be available at selected apartment types at RMB300 (inclusive of 1 breakfast)

    Are newspapers provided?

    There are newspapers at lobby. 

    Are the residences handicap-friendly?

    All our rooms are built with no floor drop within the unit. And we have two bedrooms with special features and amenities to cater to our wheelchair-bound guests.

    Is on-site parking available and what is the cost?

    Free parking is available for in-house guests. Standard parking charges will apply to other guests.

    Is airport shuttle service provided?

    Complimentary shuttle services mainly for LS, stop-station will be designated based on the demand of majority guests. Limousine or taxi services are available upon advance request. Kindly check with FD/Concierge for more information.

    What is the reception operating hours?

    The reception, concierge and security services are available 24/7.

    Is it possible to store my luggage at the hotel before check-in?

    Kindly check with our Concierge to store your luggage (terms and conditions apply).

    How do I get to the hotel?

    From Chengdu Shuangliu international Airport

    By Taxi - It is about 12km from Chengdu Shuangliu International Airport to the hotel. Taxi takes approximately 20 minutes and costs around RMB 33.

    By Public Transportations - Take Metro Line 10 then transfer to Metro Line 7. Get off at San Wa Yao Metro Station then take bus No. 510 and get off at South Ke Hua Road, after that walk to the hotel.

    Are there any recommended attractions in <city>?

    • Jinli Street,
    • Board and Narrow Alley,
    • Panda Base,
    • Sichuan Opera,
    • Taikoo Li,
    • Qing Cheng Mountain,
    • Dujiangyan Irrigation Water System,
    • Huang Long Xi ancient town

    Where is the closest bank located?

    Closest bank is ICBC (15mins by walk).

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    What is the maximum number of guests allowed in each residence type?

    In general, our apartments can accommodate up to 3 persons depending on the room category.

    There is a strict adherence to the number of guests in each room type as recommended under the Health & Safety regulations.

    What is the cancellation policy?

    Cancellation policies may vary by reservations type. Guests are required to cancel their room reservation at least 24 hours in advance.

    Are pets allowed?

    Pets are not allowed.